Mitsui Fudosan Retail Management Co.,Ltd.

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Handling of personal information

Mitsui Fudosan Retail Management Co., Ltd. ("Company" hereinafter) is a member of the Mitsui Fudosan group of companies.
The Mitsui Fudosan Group is involved in a wide range of businesses, including lifestyle and living services, hotels and resorts, office buildings, and logistics in addition to retail facilities. (See the Mitsui Fudosan website for details.)
See below for the Company's Privacy Policy.
Privacy Policy

Purposes of use

The Company and Company group member companies (hereinafter, this refers to Mitsui Fudosan Co., Ltd. and consolidated subsidiaries as described in the Mitsui Fudosan Co., Ltd. securities report and similar materials) use personal information within the extent necessary to achieve the following purposes of use.

1. Customers' personal information

(1) TO provide information on products and services related to the Company's businesses
<Examples of the Company's businesses>
• Operations related to management of retail facilities • Operation of retail facility websites and the Mitsui Shopping Park &mall online shopping site • Operations related to import and sale of apparel, accessories, etc. and to sale of tobacco, stamps, food and beverages, and other products • Operations related to construction design, management, and contracting • Operations related to management of sports and leisure facilities and various industries • Operations related to management of hotels, inns, restaurants and bars, retail stores, and public baths • Operations related to planning, import, and sale of licensed character merchandise • Travel • Security services • Operations related to issuing and brokering air tickets, coupons, etc. • Operations related to ownership and trading, as well as brokering, management, leasing, and appraisal, of real estate • Operations incidental to each of those enumerated above <The following are some examples of included purposes of use>
• Sale of merchandise to customers and provision of loyalty cards, settlement services, facility interior announcements, and other customer services • Management of membership information in membership organizations operated by the Company • Provision of member services • Communication and responding to inquiries related to transactions with and provision of services to customers and members, by post, email, telephone, and other means • Security, emergency response, countering fraud (including detection of improper use of the Mitsui Shopping Park &mall online shopping site operated by the Company)

(2) To provide introductions to products and services offered by the Company and Company group member companies to meet the apparel, dietary, residential, recreational, and professional needs of customers*, and to provide various types of information and special benefits
<The following are some examples of included purposes of use>
• Provision of information on various seminars, promotional campaigns, and events* • To distribute behavior-targeted advertising (a method of advertising by varying the content to match customers' properties, interests, etc. inferred through analysis of information such as collected transaction records and records of use of services) using advertising distribution services* • Provision of special benefits such as discounts when using coupon services
* Includes analysis of information such as transaction records collected by the Company or Company group member companies to infer customers' properties, interests, etc. and provide appropriate information.
The above information, communication, and provision is conducted through means such as by telephone, sealed postcards, email newsletters, and direct mail.

(3) To develop and improve products and services, and to engage in marketing activities, research, and analysis, including market research for provision of better products and services to customers by the Company and Company group member companies, to enable the Company and Company group member companies to meet the apparel, dietary, residential, recreational, and professional needs of customers
<The following are some examples of included purposes of use>
• Development and improvement of products and services • Conducting surveys • Analysis of customer trends • Verifying the results of sales-promotion activities and formulating sales-promotion plans

2. Personal information of transaction counterparties

To carry out Company business operations such as operation and management of retail facilities
<The following are some examples of included purposes of use>
• For purposes of communication, contractual performance, business discussions, etc. as necessary in business operations • To manage information on transaction counterparties

3. Hiring and employee information

For purposes of hiring activities and employee management
<The following are some examples of included purposes of use>
• To provide information on Company employment screening and to screen applicants for employment • For purposes such as employment management (including personnel evaluations and human-resource development) and procedures for Company employees

4. For other purposes of use clearly identified when collecting personal information

5. For provision to third parties to achieve purposes of use 1-4 under "Purposes of use" above.

Collection of related personal information

The Company obtains records of viewing and using the web and results of analysis thereof from cookies, advertising IDs (smartphone identifiers), and other sources ("cookies and other data" hereinafter) from third-party data provision services and links these to to customers' personal data for purposes such as provision of advertising.

In addition, records of viewing and using the web and results of analysis thereof may be collected from cookies and other data from Company group member companies and linked to customers' personal data for use within the extent necessary to achieve purposes of use 1-4 under "Purposes of use" above.

Provision to third parties

1. The Company may provide customers' personal data to Company group member companies, partners, and other third parties in cases as provided for by laws and regulations and within the extent necessary to achieve purposes of use 1-4 under "Purposes of Use" above.

2. IN addition to name, address, and telephone no., the information provided includes items necessary for achievement of each purpose of use. However, the information provided will be limited to the minimum item necessary.

<Examples of personal data provided>
• Items registered or notified in connection with Mitsui Shopping Park Points and the online shopping site Mitsui Shopping Park &mall operated by the Company • Records of product purchases • Records of services provided <Examples of counterparties provided personal data>
• Member companies of the Company group • Stores doing business in retail facilities operated by the Company • Stores doing business in online shopping sites operated by the Company

3. Provision to third parties is conducted through means including in writing, by post, by telephone, bye fax, by email, and through digital media. Information is exchanged with full consideration to security, and necessary measures such as encryption are employed when exchanging digital data.

4. The individual concerned by personal information may request cessation of provision to third parties in accordance with the provisions of the Act on Protection of Personal Information. To do so, contact the Personal Information Hotline, General Affairs Dept., General Affairs Div., Mitsui Fudosan Retail Management Co., Ltd. below. Note that cessation of provision to third parties may result in an inability to use some or all services.

Provision of information to third parties overseas

Click here.

Joint use

The Company uses customers' personal data jointly as described below.

(1) Items of personal data subject to joint use
Name, address, date of birth, telephone no., email address, information on transaction records, etc.

<Examples of personal data used jointly>
• Items registered or notified in connection with Mitsui Shopping Park Points and the online shopping site Mitsui Shopping Park &mall operated by the Company • Records of product purchases • Records of services provided

(2) Scope of parties involved in joint use
Member companies of the Company group

(3) Purposes of use of parties involved in joint use
Same as purposes 1-4 under "Purposes of Use" above

(4) Party responsible for joint use
Mitsui Fudosan Retail Management Co., Ltd. (company overview)
In order to provide integrated customer services as a member of the Mitsui Fudosan Group, the Company jointly uses with Company group member companies customers' personal data it has collected and strives to keep such information up to date and accurate at all times.

Security measures

The Company complies with applicable laws, regulations, guidelines, etc. and takes the following necessary and appropriate measures to manage the security of personal data, including prevention of leakage, loss, or damage of personal data handled ("security measures" hereinafter).

Formulation of a basic policy

The Company has formulated a basic policy to ensure that personal data is handled appropriately. (Click here for the basic policy.)

Maintenance of rules on handling of personal data

The Company has formulated in-house rules on matters including methods of handling personal data and the persons responsible for and in charge of such handling and their duties.

Organizational security measures

In each of its headquarters divisions and sections, the Company appoints a person responsible for section management of personal information as the person responsible for handling of personal information in the division or section. It assesses and improves security measures through annual reports on handling of personal information.
It also maintains structures to ensure that employees (including contracted and temporary employees) comply with in-house rules concerning security measures and report and communicate to the persons responsible any real or suspected violations of laws or in-house rules by employees.

Human security measures

The Company provides education and training for employees on appropriate handling of personal information.

Physical and technological security measures

Together with managing entry and exit of employees to and from zones in which personal data are handled, the Company stores devices etc. containing personal information under lock and key.
It also implements measures including access controls, countermeasures against malware, and oversight of information systems for personal data and information systems used to handle personal data.
Ex.) Prohibition of saving personal data to local disks, periodic password changes, collecting and analyzing operation logs

Ascertaining external conditions

When, in subcontracting of operations related to handling of personal data, the Company implements operations that involve accessing customers' personal data from overseas or saves such data to servers set up overseas and implements operations using such servers, it first ascertains information on systems concerning protection of personal information in each country and implements appropriate security measures. Contact the Personal Information Hotline, General Affairs Dept., General Affairs Div., Mitsui Fudosan Retail Management Co., Ltd. for more details.

Inquiries regarding handling of personal information

Contact the following contact point with any consultation, complaints, etc. regarding the Company's handling of personal information or concerning provision of information regarding disclosure; correction, addition, or partial deletion; cessation of use; or full deletion of personal data held in accordance with the provisions of the Act on Protection of Personal Information (referred to collectively as "disclosure etc." hereinafter):

Personal Information Hotline, General Affairs Dept., General Affairs Div., Mitsui Fudosan Retail Management Co., Ltd.
Post: Hamacho Center Building, 2-31-1 Nihonbashi Hamacho, Chuo-ku, Tokyo 103-0007
Fax: 03-5695-3450

See the Procedures for Requesting Disclosure etc. of Personal Data Held regarding specific procedures for disclosure etc.

Established: April 1, 2005
Revised: April 1, 2022